Privacy Policy

Last updated: 1 October 2026

DATA CONTROLLER

  1. Kozy Le Morne is operated by DIGIPERF LTD, Chemin des Campêches, Le Morne Brabant, Republic of Mauritius.
  2. For any question about this policy or your personal data, contact us at booking@le-morne.com or +230 5791 0677.

DATA WE COLLECT

  1. Booking data: full name, email address, phone number, postal address, country, accommodation chosen, arrival and departure dates, number of guests and any special request you send us.
  2. Payment data: payments are processed by our payment provider. We receive a transaction reference and its status. We never store your card number.
  3. Technical data: with your consent, audience measurement data (pages viewed, approximate region, device type) collected through cookies.
  4. Browsing this website, checking availability and requesting a quote require no account and no registration.

WHY WE USE IT

  1. To fulfil your booking: confirm availability, issue your quote, process payment, send confirmations and welcome instructions. Legal basis: performance of a contract.
  2. To answer your enquiries by email, phone or WhatsApp. Legal basis: our legitimate interest in responding to you.
  3. To meet accounting and tax obligations in Mauritius. Legal basis: legal obligation.
  4. To measure and improve the website. Legal basis: your consent, which you may withdraw at any time through the cookie banner.

WHO RECEIVES IT

  1. Payment provider (DPO Pay / 3G Direct Pay) to process your payment securely.
  2. Booking platforms (Airbnb, Booking.com, Expedia) only when your reservation was made through them, and solely to keep calendars synchronised.
  3. Our technical providers (hosting, email delivery, reservation records) acting on our instructions only.
  4. AI assistant platforms, where you book through a conversational assistant connected to our booking service. Only the data needed to create your reservation is exchanged.
  5. We never sell your personal data, and we never share it for third-party advertising.

HOW LONG WE KEEP IT

  1. Booking records: for the duration of your stay, then for the legal accounting retention period.
  2. Enquiries without a booking: up to 24 months after our last exchange.
  3. Audience measurement data: up to 14 months.

YOUR RIGHTS

  1. You may request access to your data, its correction or its deletion, object to a processing activity, ask for the restriction of processing, or request your data in a portable format.
  2. Where processing relies on your consent, you may withdraw it at any time. This does not affect processing carried out beforehand.
  3. To exercise these rights, write to booking@le-morne.com. We reply within one month.
  4. Guests in the European Union may lodge a complaint with their national data protection authority. Guests in Mauritius may contact the Data Protection Office.

SECURITY AND TRANSFERS

  1. The website is served over HTTPS, and access to reservation records is restricted to authorised staff.
  2. Some of our providers operate outside Mauritius and the European Union. Such transfers are covered by appropriate safeguards, including the European Commission standard contractual clauses.

COOKIES

  1. Cookies strictly necessary for the website to work are always active.
  2. Audience measurement cookies are set only after you accept them in the banner shown on your first visit. You can change your choice at any time from that banner.